HP LaserJet 4345mfp Series
User Guide
Copyright and License
© 2004 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number Q3942-
90951
Edition 1, 11/2004
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HP customer care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP printer software, product and support information, and printer
drivers in several languages can be obtained from
http://www.hp.com/support/lj4345mfp
.
(The site is in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools
for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and
resolve computing and printing problems. The ISPE tools are available at
http://instantsupport.hp.com
.
Telephone support
Hewlett-Packard Company provides free telephone support during the warranty period.
When you call, you will be connected to a responsive team that is waiting to help you. For
the telephone number for your country/region, see the flyer that came in the box with the
product, or visit
http://www.hp.com/support/callcenters
. Before calling HP, have the following
information ready: the product name and serial number, the date of purchase, and a
description of the problem.
You can also find support on the Internet at
http://www.hp.com
. Click the support & drivers
block.
Software utilities, drivers, and electronic information
Go to
http://www.hp.com/go/lj4345mfp_software
. (The site is in English, but printer drivers
can be downloaded in several languages.)
For information over the telephone, see the flyer that came in the box with the printer.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
United States:
http://www.hp.com/sbso/product/supplies
Canada:
http://www.hp.ca/catalog/supplies
Europe:
http://www.hp.com/go/supplies
Asia-Pacific:
http://www.hp.com/paper/
Order accessories from
http://www.hp.com/support/lj4345mfp
. For more information, see
Ordering parts, accessories, and supplies
.
To order supplies or accessories over the telephone, call the following numbers:
United States businesses: 800-282-6672
United States small and medium businesses: 800-888-9909
United States home and home offices: 800-752-0900
Canada: 800-387-3154
To find the phone numbers for other countries/regions, see the flyer that came in the box
with the printer.
HP service information
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iii
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to
http://www.hp.com/go/cposupportguide
.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Or, go to the HP Care Pack Services Web site at
http://www.hpexpress-services.com
.
HP Toolbox
To check the printer status and settings and to view troubleshooting information and online
documentation, use the HP Toolbox software. You can view the HP Toolbox when the
printer is directly connected to your computer or when it is connected to a network. You must
have performed a complete software installation to use the HP Toolbox. See
Using the
HP Toolbox
.
HP support and information for Macintosh computers
Visit:
http://www.hp.com/go/macosx
for Mac OS X support information and HP subscription
service for driver updates.
Visit:
http://www.hp.com/go/mac-connect
for products designed specifically for the Macintosh
user.
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Table of contents
1 MFP basics
HP LaserJet 4345mfp configurations.........................................................................................2
HP LaserJet 4345mfp (Q3942A—base model)...................................................................2
HP LaserJet 4345x mfp (Q3943A)......................................................................................2
HP LaserJet 4345xs mfp (Q3944A)....................................................................................2
HP LaserJet 4345xm mfp (Q3945A)...................................................................................3
Features and benefits of the MFP..............................................................................................4
Functions ............................................................................................................................4
Speed and throughput ........................................................................................................4
Resolution ...........................................................................................................................4
Memory ...............................................................................................................................4
User interface .....................................................................................................................4
Language and fonts ...........................................................................................................5
Copying and sending ..........................................................................................................5
Print cartridge .....................................................................................................................5
Paper-handling ...................................................................................................................6
Connectivity ........................................................................................................................6
Environmental features .......................................................................................................6
Security features .................................................................................................................6
Minimum system requirements............................................................................................7
MFP parts and accessories........................................................................................................8
Accessories and supplies....................................................................................................9
Interface ports....................................................................................................................10
Moving the MFP.................................................................................................................10
Locking and unlocking optional accessories.....................................................................11
Software ..................................................................................................................................12
Operating systems and MFP components .......................................................................12
Printer drivers ...................................................................................................................13
HP disk management utility ..............................................................................................17
Software for Macintosh computers ...................................................................................17
Installing the printing system software .............................................................................17
Uninstalling the software ..................................................................................................22
Loading input trays...................................................................................................................23
Loading tray 1 ...................................................................................................................23
Loading trays 2, 3, 4 and 5 ...............................................................................................24
Configuring the trays by using the Paper handling menu ..............................................28
2 Using the control panel
Control-panel layout ................................................................................................................30
Control-panel features .............................................................................................................31
Home-screen navigation .........................................................................................................32
Help system .............................................................................................................................33
"What is this?" Help ..........................................................................................................33
"Show me how" Help ........................................................................................................33
Menu map ...............................................................................................................................34
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Retrieve job menu ...................................................................................................................35
Information menu ....................................................................................................................36
Paper handling menu ..............................................................................................................37
Configure device menu ...........................................................................................................40
Originals submenu ............................................................................................................40
Copying submenu .............................................................................................................41
Enhancement submenu ....................................................................................................41
Sending submenu .............................................................................................................42
Printing submenu ..............................................................................................................44
PCL submenu ...................................................................................................................46
Print quality submenu .......................................................................................................48
System setup submenu ....................................................................................................51
Copy/send settings............................................................................................................55
MBM-3 Configuration submenu.........................................................................................56
Stapler/stacker submenu...................................................................................................56
I/O submenu .....................................................................................................................57
EIO X Jetdirect submenu ..................................................................................................58
Embedded Jetdirect submenu ..........................................................................................58
Resets submenu ...............................................................................................................61
Fax menu ................................................................................................................................63
Diagnostics menu ....................................................................................................................64
Service menu ..........................................................................................................................67
3 Printing
Orienting media .......................................................................................................................70
Printing documents .................................................................................................................72
To print a document ..........................................................................................................72
Selecting which tray is used for printing .................................................................................73
Understanding tray order ..................................................................................................73
Customizing tray 1 operation ............................................................................................73
Printing by type and size of media (locking trays) ............................................................74
Manually feeding media from tray 1 .................................................................................75
Selecting the correct fuser mode ............................................................................................76
Selecting the output bin ...........................................................................................................77
3-bin mailbox output bins ..................................................................................................77
Selecting an output location .............................................................................................77
Selecting face-up or face-down output for copy jobs........................................................78
Printing on envelopes ..............................................................................................................79
Loading envelopes in tray 1 ..............................................................................................79
Printing on special media ........................................................................................................81
Printing on labels ..............................................................................................................81
Printing on transparencies ................................................................................................81
Printing on letterhead, prepunched, or preprinted paper .................................................82
Printing on paper that has a special finish .......................................................................83
Printing on small sizes, custom sizes, or heavy paper .....................................................83
Setting custom paper sizes ..............................................................................................84
Printing on both sides of paper (optional duplexer) ................................................................86
Guidelines for printing on both sides of paper ..................................................................86
Orientation of paper for duplexing ....................................................................................87
Layout options for printing on both sides of paper ...........................................................87
To print on both sides by using the optional duplex-printing accessory ..........................88
Setting the registration ............................................................................................................89
To set the registration .......................................................................................................89
Using features in the printer driver ..........................................................................................90
Creating and using quick sets ..........................................................................................90
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Creating and using watermarks ........................................................................................90
Resizing documents..........................................................................................................91
Setting a custom paper size from the printer driver..........................................................91
Printing on different paper for the first page of a print job ................................................91
Printing multiple pages on one sheet of paper .................................................................92
Setting the stapling options...............................................................................................92
Selecting face-up or face-down output in the printer driver..............................................93
Using job storage features ......................................................................................................94
To gain access to the job storage features ......................................................................94
Printing a private job .........................................................................................................94
Deleting a private job ........................................................................................................95
Storing a print job .............................................................................................................95
Creating a QuickCopying job ............................................................................................96
Printing additional copies of QuickCopy jobs ...................................................................96
Deleting a QuickCopy job .................................................................................................97
Proofing and holding a job ................................................................................................97
Printing the remaining copies of a held job ......................................................................97
Deleting a held job ............................................................................................................98
4 Copying
Copy-screen navigation ........................................................................................................100
Cancel button ..................................................................................................................100
OK button ........................................................................................................................100
Basic copying instructions .....................................................................................................101
Copying by using the default settings .............................................................................101
Copying by using user-defined settings .........................................................................101
Copying by using the scanner glass ...............................................................................103
Copying by using the ADF ..............................................................................................103
Using Job Mode ..............................................................................................................103
Modifying copy settings for the current job ...........................................................................104
Adjusting the copy contrast ............................................................................................104
Reducing or enlarging copies .........................................................................................104
Background removal .......................................................................................................104
Sharpness .......................................................................................................................104
Contrast ..........................................................................................................................104
Copying multiple sized originals ............................................................................................105
Creating a stored copy job ....................................................................................................105
5 Scanning and sending to e-mail
What is SMTP?......................................................................................................................108
What is LDAP?.......................................................................................................................108
E-mail configuration...............................................................................................................109
Automatic e-mail configuration........................................................................................109
Manual e-mail configuration............................................................................................109
To find gateways by using an e-mail program................................................................110
E-mail screen navigation .......................................................................................................111
Help button .....................................................................................................................111
From: field .......................................................................................................................111
To:, CC:, and BCC: fields................................................................................................111
Clear All button ...............................................................................................................111
E-mail basics .........................................................................................................................112
Loading documents ........................................................................................................112
Sending documents ........................................................................................................112
Using the address book ........................................................................................................114
Creating a recipient list ...................................................................................................114
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Using the local address book .........................................................................................114
Additional e-mail features.......................................................................................................116
Secondary e-mail.............................................................................................................116
Send to folder..................................................................................................................116
Send to workflow.............................................................................................................116
6 Faxing
Analog faxing.........................................................................................................................118
Installing the fax accessory.............................................................................................118
Connecting the fax accessory to a phone line................................................................120
Configuring and using the fax features............................................................................121
Digital faxing...........................................................................................................................122
7 Optional output and input devices
3-bin mailbox..........................................................................................................................124
Mailbox mode..................................................................................................................124
Stacker mode...................................................................................................................124
Function-separator mode................................................................................................124
Using the 3-bin mailbox...................................................................................................124
Stapler/stacker accessory .....................................................................................................127
To configure the printer driver to recognize the optional stapler/stacker........................127
To select the stapler in the software (Windows) ............................................................127
To select the stapler in the software (Mac) ....................................................................127
To select the stapler at the control panel for printed jobs ..............................................128
To select the stapler in the printer driver for printed jobs (Windows)..............................128
To select the stapler in the printer driver for printed jobs (Mac)......................................128
To set the stapler at the control panel for all copy jobs...................................................128
To set the stapler at the control panel for a single copy job............................................129
To configure the MFP to stop or continue when the staple cartridge is empty...............129
Loading staples ...............................................................................................................129
500-sheet feeders and the cabinet/stand..............................................................................131
Envelope feeder.....................................................................................................................132
Installing the optional envelope feeder ...........................................................................132
Removing the optional envelope feeder .........................................................................133
Loading envelopes in the optional envelope feeder .......................................................133
Troubleshooting the output and input accessories................................................................136
8 Security features
Securing the embedded Web server.....................................................................................138
To secure the embedded Web server.............................................................................138
Foreign Interface Harness (FIH) ...........................................................................................139
Requirements .................................................................................................................139
Using the FIH ..................................................................................................................139
Secure Disk Erase ................................................................................................................141
Data affected ..................................................................................................................141
Gaining access to Secure Disk Erase ............................................................................141
Additional Information .....................................................................................................141
Job-storage features .............................................................................................................142
DSS authentication ...............................................................................................................143
Locking the control-panel menus...........................................................................................144
To lock the control-panel menus.....................................................................................144
Locking the formatter cage....................................................................................................145
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9 Managing and maintaining the MFP
Using the embedded Web server .........................................................................................148
Opening the embedded Web server ..............................................................................148
Information tab ................................................................................................................149
Settings tab .....................................................................................................................149
Digital Sending tab..........................................................................................................150
Networking tab ................................................................................................................150
Other links .......................................................................................................................151
Using the HP Toolbox ...........................................................................................................152
Supported operating systems .........................................................................................152
Supported browsers .......................................................................................................152
To view the HP Toolbox .................................................................................................153
Status tab ........................................................................................................................153
Alerts tab .........................................................................................................................153
Device Settings window ..................................................................................................154
Toolbox links ...................................................................................................................154
Other links .......................................................................................................................154
Using HP Web Jetadmin software ........................................................................................155
Configuring and verifying an IP address ...............................................................................156
TCP/IP assignment .........................................................................................................156
Verifying the TCP/IP configuration .................................................................................156
Changing an IP address .................................................................................................156
Setting the real-time clock .....................................................................................................158
Setting the date and time ................................................................................................158
Setting the wake time......................................................................................................159
Setting the sleep delay....................................................................................................160
Checking the MFP configuration ...........................................................................................161
To print an information page ..........................................................................................161
Menu map .......................................................................................................................161
Configuration page .........................................................................................................161
HP Jetdirect page ...........................................................................................................163
Supplies status page ......................................................................................................163
Usage page ....................................................................................................................164
PCL or PS font list ..........................................................................................................165
Managing the print cartridge .................................................................................................166
HP print cartridges ..........................................................................................................166
Non-HP print cartridges ..................................................................................................166
Print-cartridge authentication .........................................................................................166
Print-cartridge storage ....................................................................................................166
Print-cartridge life expectancy ........................................................................................166
Checking the supply level ...............................................................................................167
Cartridge-low and cartridge-out conditions ....................................................................167
Upgrading the firmware..........................................................................................................169
Determining the current level of firmware........................................................................169
Downloading the new firmware from the HP Web site....................................................169
Transferring the new firmware to the MFP......................................................................169
Upgrading the HP Jetdirect firmware..............................................................................171
Cleaning the MFP..................................................................................................................173
Cleaning the outside of the MFP ....................................................................................173
Cleaning the touchscreen ...............................................................................................173
To clean the scanner glass .............................................................................................173
Cleaning the fuser ..........................................................................................................173
Cleaning the ADF delivery system .................................................................................174
Calibrating the scanner..........................................................................................................178
To print the calibration target...........................................................................................178
Performing preventive maintenance......................................................................................179
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Printer preventive maintenance ......................................................................................179
The ADF maintenance kit................................................................................................179
10 Solving problems
Solving general problems .....................................................................................................182
Troubleshooting checklist ...............................................................................................182
Determining MFP problems ..................................................................................................184
Clearing jams.........................................................................................................................185
Clearing jams from the top-cover and print-cartridge areas............................................186
Clearing jams from the optional envelope-feeder area...................................................188
Clearing jams from the tray 1 area..................................................................................189
Clearing jams from the tray 2, 3, 4, or 5 areas................................................................191
Clearing jams from the optional duplexer........................................................................192
Clearing jams from the output areas...............................................................................193
Clearing jams from the fuser...........................................................................................195
Clearing jams from the ADF............................................................................................198
Clearing staple jams........................................................................................................199
Solving repeated jams ....................................................................................................201
Using the paper-path test................................................................................................201
Understanding MFP messages .............................................................................................203
Using the MFP help system ............................................................................................203
If a message persists ......................................................................................................203
Resolving control-panel messages........................................................................................204
Understanding accessory lights for the 3-bin mailbox and stapler/stacker ..........................216
Accessory lights ..............................................................................................................216
Replacing accessories or accessory components .........................................................217
Understanding lights on the formatter....................................................................................218
HP Jetdirect LEDs...........................................................................................................218
Heartbeat LED.................................................................................................................218
Fax LED...........................................................................................................................219
Correcting print-quality and copy-quality problems ..............................................................220
Print-quality checklist ......................................................................................................220
Image defect examples ..................................................................................................220
Light print (partial page) ..................................................................................................222
Light print (entire page) ..................................................................................................223
Specks ............................................................................................................................223
Dropouts .........................................................................................................................223
Lines ...............................................................................................................................224
Gray background ............................................................................................................224
Toner smear ...................................................................................................................225
Loose toner .....................................................................................................................225
Repeating defects ...........................................................................................................226
Repeating image ............................................................................................................226
Misformed characters .....................................................................................................227
Page skew ......................................................................................................................227
Curl or wave ....................................................................................................................227
Wrinkles or creases ........................................................................................................228
Vertical white lines ..........................................................................................................228
Tire tracks .......................................................................................................................229
White spots on black ......................................................................................................229
Scattered lines ................................................................................................................229
Blurred print ....................................................................................................................230
Random image repetition ...............................................................................................230
Blank page (ADF)............................................................................................................231
Horizontal lines (ADF).....................................................................................................231
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Page skew (ADF)............................................................................................................232
Vertical lines (ADF)..........................................................................................................232
Image shifted (ADF)........................................................................................................232
Unexpected image (ADF)................................................................................................233
Repetitive defect ruler......................................................................................................234
Solving e-mail problems.........................................................................................................235
To validate the SMTP gateway address..........................................................................235
To validate the LDAP gateway address..........................................................................235
Solving network connectivity problems..................................................................................236
Troubleshooting network printing problems ...................................................................236
Verifying communication over the network.....................................................................236
Appendix A Supplies and accessories
Ordering parts, accessories, and supplies ............................................................................240
Ordering directly from HP ...............................................................................................240
Ordering through service or support providers ...............................................................240
Ordering directly through the embedded Web server (for printers that are
connected to a network) ..............................................................................................240
Ordering directly through the HP Toolbox software (for printers that are directly
connected to a computer) ...........................................................................................240
Part numbers .........................................................................................................................241
Accessories ....................................................................................................................241
Print cartridges ................................................................................................................241
Maintenance kits .............................................................................................................242
Memory ...........................................................................................................................242
Cables and interfaces .....................................................................................................243
Print media ......................................................................................................................243
Appendix B Service and support
Hewlett-Packard limited warranty statement ........................................................................247
Print Cartridge Limited Warranty Statement .........................................................................248
Availability of support and service .........................................................................................249
HP maintenance agreements ...............................................................................................249
Priority Onsite Service ....................................................................................................249
Next business day...........................................................................................................249
Installation and maintenance-kit replacement.................................................................249
Repacking the MFP ...............................................................................................................250
To repack the MFP .........................................................................................................250
Service information form .......................................................................................................251
Appendix C MFP specifications
Physical specifications...........................................................................................................254
Electrical specifications..........................................................................................................255
Acoustic specifications...........................................................................................................256
Environmental specifications ................................................................................................257
Image area.............................................................................................................................258
Skew specifications................................................................................................................259
Appendix D Media specifications
Print media specifications .....................................................................................................261
Printing and paper storage environment ........................................................................261
Envelopes .......................................................................................................................262
Labels .............................................................................................................................264
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Transparencies ...............................................................................................................264
Supported types and sizes of print media..............................................................................265
Appendix E MFP memory and expansion
Memory overview...................................................................................................................272
Determining memory requirements .......................................................................................273
Installing memory ..................................................................................................................274
To install memory DIMMs ...............................................................................................274
To install a flash memory card .......................................................................................276
Replacing the hard-disk drive..........................................................................................278
Checking memory installation ...............................................................................................282
To verify that memory devices are installed correctly ....................................................282
Saving resources (permanent resources) .............................................................................283
Installing EIO cards ...............................................................................................................284
To install EIO cards ........................................................................................................284
Appendix F Regulatory information
Introduction ............................................................................................................................285
FCC regulations ....................................................................................................................286
Telecom..................................................................................................................................287
Environmental Product Stewardship program ......................................................................288
Protecting the environment .............................................................................................288
Ozone production ...........................................................................................................288
Energy consumption .......................................................................................................288
HP LaserJet printing supplies .........................................................................................289
Material safety data sheet ..............................................................................................290
For more information ......................................................................................................290
Declaration of conformity (HP LaserJet 4345mfp) ................................................................291
Declaration of conformity (HP LaserJet 4345x mfp, 4345xs mfp, and 4345xs mfp).............292
Country-/region-specific safety statements ...........................................................................293
Laser safety statement ...................................................................................................293
Canadian DOC statement ..............................................................................................293
Japanese VCCI statement ..............................................................................................293
Korean EMI statement ....................................................................................................293
Finnish laser statement ..................................................................................................294
Australia...........................................................................................................................294
Index
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