Clearing jams from the top-cover and print-cartridge areas
Clear jams that occur during the printing process by using this procedure.
To clear jams from the top-cover and print-cartridge areas
1. Open the top cover and remove the print cartridge.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes. Cover the print cartridge with a sheet of paper while it is outside of the MFP.
2. Use the green handle to lift the paper-access plate.
Control-panel messages for jams (continued)
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Chapter 10 Solving problems
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3. Slowly pull the jammed media out of the MFP. Do not tear the media.
4. If jammed media is difficult to remove, open and remove the envelope-entrance cover. If
media is present, remove it.
5. Rotate the paper-release guide to check for additional jammed media underneath. If
jammed media is present, remove it.
6. Replace the envelope-entrance cover and close tray 1.
7. Reinstall the print cartridge and close the top cover.
8. If a jam message persists, jammed media is still in the MFP. Look for the jam in another
location.
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Clearing jams
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