Service information form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact:
Phone:
Alternate contact:
Phone:
Return shipping address:
Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:
Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to
complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGE?
You must remove the print cartridge before shipping the MFP, unless a mechanical problem prevents you from doing so.
Yes.
No, I cannot remove it.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What
software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
Under warranty
Purchase/received date:
(Attach proof of purchase or receiving document with original received date.)
Maintenance contract number:
Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany
any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair
prices can be obtained by contacting an HP-authorized repair center.
Authorized signature:
Phone:
Billing address:
Special billing instructions:
ENWW
Service information form
251
252
Appendix B Service and support
ENWW
C