HP LaserJet 4345 Multifunction Printer series - Clearing jams

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Clearing jams

If a jam message appears on the control-panel display, look for jammed paper or other print
media in the locations that are indicated in the following figure.

1

Top-cover and print-cartridge areas

2

Envelope-feeder area and tray 1 area (the envelope feeder is optional)

3

Tray 2 and optional 500-sheet feeder areas

4

Duplexing area (the duplexer is optional)

5

Output area

6

ADF

The following table lists the jam messages that might appear on the control-panel display.
For information about clearing the jam, see the section that is indicated. You might need to
look for media in locations other than those that are indicated in the jam message. If the
location of the jam is not obvious, look first in the top-cover area underneath the print
cartridge.

Control-panel messages for jams

Jam message

Procedure for clearing the jam

JAM IN DOCUMENT FEEDER

See

Clearing jams from the ADF

.

ADF PAPER JAM

See

Clearing jams from the ADF

.

ADF PICK ERROR

See

Clearing jams from the ADF

.

13.JJ.NT JAM IN ENVELOPE FEEDER

See

Clearing jams from the optional envelope-

feeder area

.

13.JJ.NT JAM IN OUTPUT BIN

See

Clearing jams from the output areas

.

13.JJ.NT JAM IN TRAY 1

See

Clearing jams from the tray 1 area

.

13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5)

See

Clearing jams from the tray 2, 3, 4, or 5 areas

.

13.JJ.NT JAM INSIDE DUPLEXER

See

Clearing jams from the optional duplexer

.

13.JJ.NT JAM INSIDE LEFT OUTPUT AREA

See

Clearing jams from the output areas

.

13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR

See

Clearing jams from the tray 2, 3, 4, or 5 areas

.

ENWW

Clearing jams

185

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Jam message

Procedure for clearing the jam

13.JJ.NT JAM INSIDE TOP COVER AREA

See

Clearing jams from the top-cover and print-

cartridge areas

.

13.JJ.NT JAM INSIDE TRAY 2 AREA

See

Clearing jams from the tray 2, 3, 4, or 5 areas

.

13.JJ.NT JAM INSIDE TRAY 2 RIGHT
ACCESS DOOR

See

Clearing jams from the tray 2, 3, 4, or 5 areas

.

13.JJ.NT JAM INSIDE TOP COVER AREA

See

Clearing jams from the top-cover and print-

cartridge areas

.

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

See

Clearing jams from the tray 2, 3, 4, or 5 areas

.

13.JJ.NT JAM IN STAPLER

See

Clearing staple jams

.

When clearing jams, be very careful not to tear jammed media. If a small piece of media is
left in the MFP, it could cause additional jams. If jams are a recurring problem, see

Solving

repeated jams

.

Note

Loose toner might remain in the MFP after a jam and cause temporary print-quality
problems. These problems shoud clear up within a few pages.