Accessory lights
Light
Explanation and solution
Solid green
●
The accessory is receiving power and is ready.
●
The stapler is low on staples. STAPLER LOW ON STAPLES
appears on the control-panel display. Fewer than 20 staples
remain in the staple cartridge. Replace the staple cartridge.
See
Loading staples
.
●
The number of pages in the job exceeds the 30-page limit for
stapling. TOO MANY PAGES IN JOB TO STAPLE appears
on the printer control-panel display. For jobs that have more
than 30 pages, staple the pages manually.
Solid amber
●
The accessory is experiencing a hardware malfunction.
66.XY.ZZ OUTPUT DEVICE FAILURE appears on the
control-panel display. (See the section for this message in
Understanding MFP messages
.)
Blinking amber
●
The accessory has a staple jam. 13.JJ.NT JAM IN
STAPLER appears on the control-panel display. (See the
section for this message in
Understanding MFP messages
.)
●
The accessory has a paper jam, or a sheet needs to be
removed from the unit, even if the sheet is not jammed.
13.JJ.NT JAM IN OUTPUT BIN appears on the control-panel
display. (See the section for this message in
Understanding
MFP messages
.)
●
The bin is full. STACKER BIN FULL appears on the
control-panel display. (See the section for OUTPUT BIN <X>
FULL in
Understanding MFP messages
.)
●
The stapler is out of staples. REPLACE STAPLE
CARTRIDGE appears on the control-panel display. (See the
section for this message in
Understanding MFP messages
.)
●
The jam-access cover is open. OUTPUT PAPER PATH
OPEN appears on the control-panel display. (See the section
for this message in
Understanding MFP messages
.)
●
The stapler unit is open. OUTPUT PAPER PATH OPEN
appears on the control-panel display. Make sure the staple-
cartridge cover is completely closed. (See the section for this
message in
Understanding MFP messages
.)
●
The firmware is corrupt. CORRUPT FIRMWARE IN
EXTERNAL ACCESSORY appears on the control-panel
display. (See the section for this message in
Understanding
MFP messages
.)
216
Chapter 10 Solving problems
ENWW
Light
Explanation and solution
Off
●
The MFP might be in sleep mode. Press any button on the
control panel.
●
The accessory is not receiving power. Turn the MFP power
off. Check that the accessory is properly seated on and
connected to the MFP, without any gaps between the MFP
and the accessory. Turn the MFP power on.
●
The accessory might have been disconnected and
reconnected while the MFP power was on. 66.12.99
REINSTALL OUTPUT DEVICE appears on the control-panel
display. Reconnect the cable on the accessory.
●
The job might have stalled between the MFP and the
accessory. Processing Job appears on the control-panel
display. Turn the MFP power off and then on.